RIGHT OF ANNULMENT / RETURNS POLICY
4.1 The client has the right to withdraw, by returning the article to the address: Soloblu, Corso Monforte 16, 20122 , Milano, Italy, without incurring any penalty and the need to specify a reason, within 15 (fifthteen) working days from the date of delivery, for the reimbursement of all costs incurred.
4.2 The right of annulment is excluded in the case of articles that are custom made or clearly personalized and, in general, all cases in which exclusion are according to law.
4.3 The client will need to return the item intact, and complete with all its accessories and in its original packaging, undamaged. Upon receipt, and within the next 6 (six) days, SoloBlu will contact the client by e-mail and properly execute the right of annulment, unless there are problems that will not allow the right of annulment.
4.4. Return cost are at the expenses of the client
REFUND – ANNULMENT – UNAVAILABILITY OF ARTICLE
5.1. SoloBlu, where the right of annulment is in full compliance with the present Terms and Conditions-Annulment-Refund and within the deadline, will give a refund no later than 30 (thirty) days from the date on which the right of annulment has been recognized.
5.2. In the case the conditions and terms for the annulment hereunder are not complied with, the client may retake the article at its own expense. Failing to do so, SoloBlu may retain the article.
5.3. In case of the inability to process an order for an article, SoloBlu will refund the amount paid by the client utilizing the same payment method the client used to pay for the order (net of credit card and paypal commissions) no later than 30 (thirty) days from the notification of the inability to process the order.