TERMS AND CONDITIONS OF PURCHASE – ANNULMENT – REFUNDS
Before purchasing please read the following Terms and Conditions and accept them only after careful evaluation. The clothing articles offered for sale on the site www.soloblu.com are the property of SOLOBLU di Stanca Benedetta (registered office in Milano, Viale Luigi Majno 3, 20122, Milano, registered at the commercial office of Milano REA MI2675717, P.IVA 12659090968 ). Purchases may be made only by individuals who have reached a legal age and have the capacity to act (in accordance with article 2 of the Italian Civil Code). The user can also purchase the article for the sole purposes outside his/her trade, business or profession, and if carried out, will have to abstain in all other cases.
PROCEDURE FOR PLACING AN ORDER FOR AN ARTICLE:
The order process consists of the following steps:
1.1. The user, if he has not done so already, is entitled to register, entering the required data and login credentials (the safekeeping of the username and password will be of his own responsibility).
1.2. Filling in the online Order Form to make a purchase on www.soloblu.com website
1.3. When the form has been completed in its entirety the user can print or save the Order Form in electronic format.
1.4. The payment for the order is a necessary condition until the order for the article can be processed. The order form will be stored in the database owned by SOLOBLU for the period of time necessary until the fulfillment of the same. SOLOBLU shall transmit a receipt by e-mail summarizing the order form in addition to the present Terms and Conditions-Annulment-Refunds, with an indication of the time for delivery together with the tracking code, necessary for monitoring the status of the shipment directly on the courier site, as better specified below. If the article is no longer available, the order will be suspended and the user will be contacted by email within 3 (three) business days after the order has been placed. The client will receive information regarding the time for restocking and the eventual delivery of the article. The user has the option to decide whether to cancel the order or to accept any proposals: in the case of a cancellation the client will receive a full refund of the sum paid according to the time period and method provided in Article 5.3 below.
PRICE AND METHODS OF PAYMENT
2.1 The price of the article is indicated in Euro and may be subject to modifications and updates over time. The sale price is indicated on the order form and includes all applicable taxes, shipping charges and any costs for additional services.
2.2 In the event of any material error in the indication of a price (exaggerated pricing) by SOLOBLU the contract of sale shall be deemed void.
2.3 The payment of the price can be achieved by choosing one of the following methods:
– Paypal: for details, please refer to Paypal website www.paypal.it
– STRIPE (credit or debit cards). Financial information will directly be transmitted to STRIPE, which supplies electronic payment without access of third party. These information are only used by the seller in order to complete the purchase phases and, if necessary, refund the consumer for products return, thanks to the right of withdrawal. Purchase may be made by card holder: his name and address must match with those of addressee. SOLOBLU shall accept orders by people who are not the card holders, but after having verified their data. The seller shall reserve the right to ask further guarantee or refuse the order.
SHIPPING AND DELIVERY OF THE ARTICLE
3.1. The shipping and delivery charges for the article must be prepaid by the client and will vary according to the weight, location of delivery and any supplementary services requested (ex. insurance). The cost of shipping is indicated on the order form.
3.2. Shipments will be carried out by DHL. Please refer to the Conditions of Transport, which are an integral and essential part of the present document that the client must acknowledge to have read and accepted together with the present document.
3.3. The article can be delivered anywhere on the Italian territory at the address indicated. Shipments cannot be sent to P.O. boxes or general delivery.
3.4. The client can check on the status of a shipment through the tracking code, which will be sent by e-mail together with a summary of the order form.
3.5. The client agrees from the outset that in the case of a shipment of an article overseas, he must bear the costs of customs and any import taxes, payable once the shipment reaches its final destination. In the event of a transfer overseas, the client will accept the responsibilities of importing, and shall be required to conform to the laws of the country of import.
3.6. SOLOBLU shall in no way be held responsible for any loss, theft or damage to the article during shipment.
RIGHT OF ANNULMENT / RETURNS POLICY
4.1 The client has the right to withdraw, by returning the article to the address: SOLOBLU di Stanca Benedetta , Viale Luigi Majno 3, 2012 Milano, Italy, without incurring any penalty and the need to specify a reason, within 15 (fifthteen) working days from the date of delivery, for the reimbursement of all costs incurred.
4.2 The right of annulment is excluded in the case of articles that are custom made or clearly personalized and, in general, all cases in which exclusion are according to law.
4.3 The client will need to return the item intact, and complete with all its accessories and in its original packaging, undamaged. Upon receipt, and within the next 6 (six) days, SOLOBLU will contact the client by e-mail and properly execute the right of annulment, unless there are problems that will not allow the right of annulment.
4.4. Return cost are at the expenses of the client
REFUND – ANNULMENT – UNAVAILABILITY OF ARTICLE
5.1. SOLOBLU, where the right of annulment is in full compliance with the present Terms and Conditions-Annulment-Refund and within the deadline, will give a refund no later than 30 (thirty) days from the date on which the right of annulment has been recognized.
5.2. In the case the conditions and terms for the annulment hereunder are not complied with, the client may retake the article at its own expense. Failing to do so, SOLOBLU may retain the article.
5.3. In case of the inability to process an order for an article, SOLOBLU will refund the amount paid by the client utilizing the same payment method the client used to pay for the order (net of credit card and paypal commissions) no later than 30 (thirty) days from the notification of the inability to process the order.
LANGUAGE OF THE PRESENT TERMS AND CONDITIONS
The present agreement was written in Italian and translated into English. The official version that will prevail is the one in the Italian language.
APPLICABLE LAWS AND JURISDICTION
The present conditions are governed by Italian law and, in particular, the so-called Consumer Code (Legislative Decree 206/2005 and the Decree of 70/2003). All consumer disputes will be settled with the application of the mandatory provisions of Italian law on jurisdiction and any applicable laws. Any dispute arising from the relationship governed by this agreement will then be referred to the Italian ordinary jurisdiction
EFFECTIVENESS OF THE PRESENT CONDITIONS
SOLOBLU does not guarantee that the contents of this site are appropriate or lawful in other countries. The invalidity, nullity or ineffectiveness of one or more of the present Term and Conditions-Annulment-Refund if accepted, will not determine the invalidity, ineffectiveness or nullity of the remaining provisions which shall remain valid and effective.
SOLOBLU reserves the right to suspend its services on line without notice for a period, if it is necessary, in order to improve on quality of offered services or for security problems or breach of privacy. SOLOBLU will of course inform the user.
MODIFICATION OF THE GENERAL CONDITIONS
The present Terms and Conditions-Annulment-Refund are subject to change over time and in line with any changes in legislation. The new Terms and Conditions will be effective from the date of publication on the website Soloblu.com